Skip to main content

User Service Configuration

New Users Receiving Pre-registration Broadcast Messages​

By default, newly registered users can receive broadcast messages sent within the 7 days prior to their registration. You can disable this service in the RC Console under Chat > Chat settings.

The New Users Receiving Pre-registration Broadcast Messages toggle affects messages sent via the following interfaces:

Subscription User Status​

The User Online Status Update Callback is a callback service provided by the IM Service, which supports real-time synchronization of user status changes (online, offline, logout) to a specified server. The User Online Status Subscription service is enabled by default in the development environment (dev). In production environments, this feature is supported for Chat Pro Plan (requires enabling in feature configuration) and is not supported for Chat Starter Plan.

To enable this service, navigate to the Feature Configuration page in the Console and toggle the Subscription User Status switch. When enabling the service, configure a callback URL that is accessible. If your network has IP access restrictions, refer to Receiving Server Callbacks to configure the IP allowlist; otherwise, you won't be able to receive server callbacks properly.

Last updated on