Starter and Pro Plans

This guide breaks down our pricing, plans, and features to help you choose the best option for your business. You'll find details on our billing policies and key metrics below.

Billing Overview

Here are the core billing rules to get you started:

• Billing Cycle: We bill on a monthly basis (calendar month).
• Time Standard: All timekeeping and data statistics are based on UTC (Coordinated Universal Time).
• Environments: We provide a free Development environment for testing. The Production environment is billed according to your selected plan.
• Fee Structure: Your total cost for the Production environment consists of two parts: Monthly Plan Fee + Overage Charges.
• Payment Method: Charges are automatically billed to the credit card linked in your console, processed securely through Stripe.
• Refund Policy: Please note that all payments are final and non-refundable.

Plans and Pricing

We offer two plans, Starter and Pro, to meet the needs of businesses of different scales. Pricing is tiered based on the number of Monthly Active Users (MAU).

Included in Your Plan:

• Monthly Active Users (MAU): Each plan tier includes a specific number of MAU.
• Peak Concurrent Connections (PCC): Includes a free allowance of 5% of your plan's MAU tier.
• File Storage: The Starter plan includes 1 GB per month, and the Pro plan includes 10 GB per month.
• File Upload Traffic: The Starter plan includes 1 GB per month, and the Pro plan includes 10 GB per month.

Plan Pricing

MAU Tier	Development	Starter Plan ($/mo)	Pro Plan ($/mo)
2k	Free	260	360
5k	Free	460	660
10k	Free	560	860
25k	Free	1,360	1,960
50k	Free	2,560	3,760
100k	Free	4,260	7,160
150k	Free	6,075	10,200
200k	Free	7,700	12,920
250k	Free	9,150	15,350
300k	Free	10,440	17,490
350k	Free	11,585	19,390
400k	Free	12,560	21,040
450k	Free	13,410	22,500
500k	Free	14,150	23,750
>500k	Free	Contact Sales	Contact Sales

Overage Charges

When your monthly usage of MAU, PCC, File Storage, or File Upload Traffic exceeds your plan's allowance, overage charges will apply to the excess amount. The overage bill is generated and automatically charged on the 1st of the following month.

Starter Plan - Overage Rates

MAU Tier	Overage MAU ($/user)	Overage PCC ($/connection)	Overage File Storage ($/10GB)	Overage File Upload ($/10GB)
2k	0.185	5.5	1	2
5k	0.169	5.5	1	2
10k	0.154	5.5	1	2
25k	0.125	5.5	1	2
50k	0.1	5	1	2
100k	0.080	4.17	1	2
150k	0.073	3.85	1	2
200k	0.067	3.6	1	2
250k	0.062	3.45	1	2
300k	0.058	3.3	1	2
350k	0.054	3.2	1	2
400k	0.051	3.15	1	2
450k	0.048	3.1	1	2
≥500k	0.046	3	1	2

Pro Plan - Overage Rates

MAU Tier	Overage MAU ($/user)	Overage PCC ($/connection)	Overage File Storage ($/10GB)	Overage File Upload ($/10GB)
2k	0.279	5.5	1	2
5k	0.254	5.5	1	2
10k	0.231	5.5	1	2
25k	0.215	5.5	1	2
50k	0.188	5	1	2
100k	0.150	4.17	1	2
150k	0.138	3.85	1	2
200k	0.126	3.6	1	2
250k	0.116	3.45	1	2
300k	0.108	3.3	1	2
350k	0.101	3.2	1	2
400k	0.095	3.15	1	2
450k	0.09	3.1	1	2
≥500k	0.085	3	1	2

Plan Feature Comparison

Category	Feature	Development	Starter	Pro
Basic Configuration	Registered Users	100	Unlimited	Unlimited
	Groups per App	Unlimited	Unlimited	Unlimited
	Users per Group	100	3,000	3,000
	Chatrooms	Unlimited	Unlimited	Unlimited
	Users per Chatroom	100	Unlimited	Unlimited
	Ultra group Capacity	100	Not Supported	Unlimited
	Subgroups per Ultra group	50	Not Supported	50
	Users per Subgroup	100	Not Supported	100
Conversation Types	One-to-one chat	Supported	Supported	Supported
	Group chat	Supported	Supported	Supported
	Chatroom	Supported	Supported	Supported
	Ultra group	Supported	Not Supported	Supported
Ultra group Channels	Manage channels	Supported	Not Supported	Supported
	User groups	Supported	Not Supported	Supported
Chatroom Features	Attribute settings	Supported	Supported	Supported
	Attribute change sync	Supported	Supported	Supported
	Mute all	Supported	Not Supported	Supported
	Low-priority message	Supported	Not Supported	Supported
	Message & user allowlist	Supported	Not Supported	Supported
	Status sync	Supported	Supported	Supported
Messaging Capabilities	Message extension	Supported	Supported	Supported
	Post-messaging callback	Supported	Supported	Supported
	Pre-messaging callback	Supported	Not Supported	Supported
	Broadcast & push notification	Supported	Supported	Supported
	Chatroom broadcast	Supported	Not Supported	Supported
	Cloud storage for one-to-one & group messages	Supported	Supported	Supported
	Cloud Storage for chatroom Messages	Supported	Supported	Supported
	Multi-device message sync	Supported	Supported	Supported
User Management	Mute users	Supported	Supported	Supported
	Ban users	Supported	Supported	Supported
	User blocklist	Supported	Supported	Supported
	Server-side user online status update callback	Supported	Supported	Supported
	User status subscription	Supported	Not Supported	Supported
Security	Profanity filter	Supported	Supported	Supported
	Secure web domain settings	Supported	Supported	Supported
	TLS/SSL encryption	Supported	Supported	Supported
Push Services	APNs	Supported	Supported	Supported
	FCM	Supported	Supported	Supported
	Huawei Push	Supported	Supported	Supported

Key Billing Metrics Explained

Monthly Active Users (MAU)

The number of unique user IDs that successfully connect to the RC server via a client SDK within a calendar month. Multiple devices using the same user ID are counted as a single MAU.

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Peak Concurrent Connections (PCC)

The highest number of concurrent connections to your app, measured per minute, over a calendar month.

• How it's calculated: We record the number of concurrent connections to your app every minute. The highest value within a day becomes that day's PCC. Your billable PCC for the month is the highest of all the daily PCC values recorded during that month.
• Example:
  • Daily PCC on day 1 is 90.
  • Daily PCC on day 2 is 100.
  • ...
  • Daily PCC on day 31 is 92.
  • Your billable PCC for the month is 100.

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File Storage

The average daily amount of file storage used within a calendar month.

• How it's calculated: (Sum of total storage used each day) / (Number of days in the month).
• Important: File storage is cumulative. Your storage usage from the previous month carries over and becomes the starting point for the current month's calculation.
• Example:
  • Your app's storage usage in April (a 30-day month):
    • April 1-10: Total storage is 2 GB.
    • April 11-20: After new uploads, total storage is 4 GB.
    • April 21-30: After more uploads, total storage is 6 GB.
  • Your billable storage for April is: (2 GB * 10 days + 4 GB * 10 days + 6 GB * 10 days) / 30 days = 4 GB.

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File Upload Traffic

The total size of all files uploaded by your app within a calendar month.

• How it's calculated: This is a cumulative total for the calendar month. The counter resets to 0 on the 1st of each month.
• Example:
  • Your app's upload traffic in January:
    • Jan 1: You upload 10 GB.
    • Jan 5: You upload another 15 GB.
    • Jan 15: You upload another 15 GB.
  • Your total billable upload traffic for January is: 10 GB + 15 GB + 15 GB = 40 GB.