Status Codes

The Flutter platform SDK is a secondary encapsulation of the Android and iOS platform SDKs. Please refer to the status codes listed below for the Android and iOS platforms.

Android Status Codes

-1

UnknownError

Unknown error.

Troubleshooting suggestions: If this problem persists, please submit a ticket to contact us, and include necessary information such as the user's App Key and user ID.

0

OK

Success.

Troubleshooting suggestions: No action required.

50000

RongRTCCodeSignalServerNotConnect

Initialization failed or IM not connected.

Troubleshooting suggestions:

1. Confirm that RongCoreClient.connect() connection method has been called and the onSuccess callback has been triggered.
2. You can call RongCoreClient.getInstance().getCurrentConnectionStatus()== IRongCoreListener.ConnectionStatusListener.ConnectionStatus.CONNECTED to check if currently in a connected state.

50001

RongRTCCodeParameterError

Interface parameter error.

Troubleshooting suggestions: Please confirm that the parameters passed to the interface are not empty.

50002

RongRTCCodeJoinRepeatedRoom

Error joining the same room, indicating the user has repeatedly joined the same room on the client.

Troubleshooting suggestions: You can check if RCRTCEngine.getInstance().getRoom() equals null to confirm whether the current user is already in an RTC room.

50003

RongRTCCodeNotInRoom

Calling room interface when not in a room.

Troubleshooting suggestions:

1. You can check if RCRTCEngine.getInstance().getRoom() equals null to confirm whether the current user is already in an RTC room.
2. If you need to confirm the reason for not joining the room, please submit a ticket to contact us, and include App Key, user ID, room ID, issue time, and other information.

50004

RongRTCCodeVoIPNotAvailable

RTC service not enabled. Please enable it in the RongCloud Console.

Troubleshooting suggestions: Please enable the RTC service in the RongCloud Console. If you cannot enable it, please contact your dedicated sales representative to enable it. After enabling, uninstall and reinstall the application to retry.

50006

RongRTCCodeRTCTokenIsNull

RTC Token is empty.

Troubleshooting suggestions: Please submit a ticket to contact us, and include App Key, user ID, room ID, issue time, and other information.

50007

ILLEGALSTATE

Illegal state.

Troubleshooting suggestions:

1. Please confirm that RCRTCEngine.getInstance().init has been called to initialize the RTC engine before calling RTC interfaces.
2. Check the code and compare whether the identity obtained from ((RCRoomImpl)RCRTCEngine.getInstance().getRoom()).getRoomConfig().getLiveRole() is audience, and whether the called interface is one that audience cannot call.
3. Check the code and confirm that when calling joinRoom with RCRTCRoomType as MEETING, you need to call the publishStreams interface to publish resources.

50010

RongRTCCodeHttpTimeoutError

HTTP request timeout.

Troubleshooting suggestions: Retry later or switch to a stable network and retry. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50011

RongRTCCodeHttpError

HTTP response error (including 500, 404, 405, etc.).

Troubleshooting suggestions: Retry later or switch to a stable network and retry. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50012

RongRTCCodeNetworkUnavailable

Network unavailable.

Troubleshooting suggestions: Please confirm that the network is available.

50013

InvalIDProtocolMessageError

SDK internal protocol message parsing invalid error.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50021

RongRTCCodeSessionNegotiateOfferError

Local session negotiation error.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50022

RongRTCCodeSessionNegotiateSetRemoteError

Remote session negotiation error.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50023

RongRTCCodePublishStreamsHasReachedMaxCount

The number of published streams has reached the limit.

Troubleshooting suggestions: The default limit for published resources is 30. If you need to increase the limit, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50027

INCOMPATIBLE_WITH_PRIVATE_SERVER

Public cloud SDK cannot access private cloud services.

Troubleshooting suggestions: Please check the SDK integration method. Private cloud service SDK needs to be downloaded from the eportal platform.

50028

RCRTCCodeProxyUnavailableError

Unable to use the configured proxy service to forward resources.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50030

RongRTCCodeSubscribeNotExistResources

Subscribing to non-existent resources.

Troubleshooting suggestions: Please check if the subscribed resources are remote user published resources in the current room. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50032

RongRTCCodeUnsubscribeNotExistResources

Unsubscribing from non-existent resources.

Troubleshooting suggestions: Please check if the subscribed resources are remote user published resources in the current room. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50033

LIVEURLNOTINCURRENTROOM

This LiveUrl does not exist in the current room.

Troubleshooting suggestions: You can use RCRTCEngine.getInstance().getRoom().getLiveStreams() to confirm whether the LiveUrl passed when calling the subscription interface matches the one obtained from the interface. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50065

RongRTCCodeRTCConnectionIsNull

Current PeerConnection connection unavailable.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50066

PublishMediaStreamIsNull

Published Stream is empty.

Troubleshooting suggestions: Please check if the RCRTCOutputStream passed when publishing resources is empty.

50069

JsonParseError

JSON parsing error.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50070

LiveInfoIsNull

LiveInfo returned by the server is empty.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50071

ConnectionAddStreamFailed

PeerConnection failed to add Stream.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50072

RongRTCCodeIMError

IM error.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50074

NOT_JOINED_MAIN_ROOM

Not joined main room error.

Troubleshooting suggestions: Please first use RCRTCEngine.getInstance().getRoom() to confirm whether the user is in the RTC main room. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50075

OTHER_ROOM_ID_CANNOT_THE_MAIN_ROOM

Error where the operated sub-room ID is the same as the main room ID.

Troubleshooting suggestions: Please check if the room ID passed to the join/leave sub-room interface is consistent with RCRTCEngine.getInstance().getRoom().getRoomID().

50076

CANCELLED_INVITATION_DOES_NOT_EXIST

The cancelled cross-room connection request does not exist.

Troubleshooting suggestions: Please confirm that the inviteeRoomID and inviteeUserID passed when calling cancelRequestJoinOtherRoom are consistent with the received cross-room connection request information.

50077

RESPONDING_INVITATION_DOES_NOT_EXIST

The responding cross-room connection request does not exist.

Troubleshooting suggestions: Confirm that the inviterRoomID and inviterUserID passed when calling the responseJoinOtherRoom method are consistent with the received cross-room connection request information.

50079

MCU_PUBLISH_LIST_IS_NULL

The mcuPublishList returned by the server is empty.

Troubleshooting suggestions: Please check if the RCRTCRoomType passed when calling joinRoom is LIVE_AUDIO_VIDEO or LIVE_AUDIO. If the check is fine, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50080

RongRTCCodeCDNCountReachToLimit

CDN address configuration count has reached the limit (maximum 5).

Troubleshooting suggestions: Please confirm whether the number of CDN live streaming addresses added to the current room exceeds 5.

50100

RECONNECT_ERROR

Auto-reconnection exception.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

51000

HARDWARE_VIDEO_ENCODER_INIT_ERROR

Video hardware encoding initialization failed.

Troubleshooting suggestions: Video hardware encoding initialization failed. The SDK internally switches to software encoding by default. No action required at the application layer.

51001

HARDWARE_VIDEO_ENCODER_ERROR

Video hardware encoding process failed.

Troubleshooting suggestions: Video hardware encoding process failed. The SDK internally switches to software encoding by default. No action required at the application layer.

51002

HARDWARE_VIDEO_DECODER_INIT_ERROR

Video hardware decoding initialization failed.

Troubleshooting suggestions: Video hardware decoding initialization failed. The SDK internally switches to software decoding by default. No action required at the application layer.

51003

HARDWARE_VIDEO_DECODER_ERROR

Video hardware decoding process failed.

Troubleshooting suggestions: Video hardware decoding process failed. The SDK internally switches to software decoding by default. No action required at the application layer.

51004

CAMERA_ID_NOT_AVAILABLE

Invalid CameraID.

Troubleshooting suggestions: Please call Android system API to get CameraID to ensure a valid CameraID is passed.

51005

NO_CAMERA_DEVICE

No suitable Camera Device found.

Troubleshooting suggestions: Call Android system API to get CameraID to ensure a valid CameraID is passed.

51006

OPEN_CAMERA_FAILED

Unknown error occurred when opening the camera.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

51007

RTC_INIT_TIMEOUT

RTCLib initialization timeout.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

51008

OPEN_CAMERA_NO_PERMISSION

Camera permission not granted.

Troubleshooting suggestions: Please check if Camera permission has been dynamically obtained.

51100

CREATE_ANSWER_FAILURE

Failed to create SDP Answer.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

51200

CAMERA_IS_RELEASED

CameraManager has been released.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

51201

CANCEL_OPERATOR

Cancel operation.

Troubleshooting suggestions: The publish resources interface has not returned success, but the leave room or de-initialization interface was called. Please ensure the publish resources interface returns success before calling the leave room or de-initialization interface.

51202

AUDIO_MANAGER_IS_RELEASED

AudioManager has been released.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

51203

STOP_CAMERA_FAILED

Camera release failed.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

51204

OS_NOT_SUPPORT_FUNCTION

Current system version does not support this feature.

Troubleshooting suggestions: This API only supports devices with Android system version greater than or equal to Android 8.

51205

START_SCREEN_CAPTURE_FIRST

Screen capture must be started first.

Troubleshooting suggestions: Please confirm whether startCaptureScreen was called before calling startCaptureAudio.

54001

PLAYER_MODULE_NPT_FOUND

Player SDK not integrated.

Troubleshooting suggestions: Please check if the Player plugin is integrated. Documentation.

54002

CDN_INFO_VIDEO_INTERRUPT

Service down, video interrupted, usually due to video source exception or unsupported video type.

Troubleshooting suggestions: Check if the video source is normal. Documentation confirms whether the video format is supported by RongCloud.

54003

CDN_INNER_ERROR

CDN internal error.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

54008

CDN_INFO_VIDEO_INTERRUPT

Data connection interrupted or audio/video source format not supported.

Troubleshooting suggestions: Check if the video source is normal. Documentation confirms whether the video format is supported by RongCloud.

54009

PLAYER_MODULE_INIT_ERROR

Player module initialization exception.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

54010

SCREEN_SHARE_NO_PERMISSION_ERROR

Failed to get screen sharing permission.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

54011

SCREEN_SHARE_ALREADY_CAPTURE

Screen recording feature already enabled.

Troubleshooting suggestions: startCaptureScreen has been called before. You can add a variable record after the first successful call to startCaptureScreen, and check the variable when calling again. If it has been called before, there's no need to call it again.

54012

START_PRETEST_HARDWARE_FAILED

Failed to start pre-call quality test.

Troubleshooting suggestions:

1. Please check if microphone permission is normally granted and the microphone is turned on.
2. Please confirm whether you are waiting for the first startEchoTest to return a result before calling the startEchoTest interface again.

55001

ROOM_TYPE_ERROR

Room type error when switching roles. Must be a live room.

Troubleshooting suggestions: Please ensure the joined RTC room is in live mode. The RCRTCRoomType value needs to be LIVE_AUDIO_VIDEO or LIVE_AUDIO.

55002

SAME_ROLE_ERROR

Error switching to the same role as the current role.

Troubleshooting suggestions: Please ensure the role the user is switching to is not the current role.

56000

SERVER_NOT_CONFIG_WISSE

Server not configured with Wisse.

Troubleshooting suggestions: You need to configure Wisse information in the RongCloud Console.

56001

RTC_PROBE_TEST_NOT_START

RTC network probe not started.

Troubleshooting suggestions: Please check the timing of interface calls. Users need to call the end network probe interface based on business requirements after calling the start network probe interface.

56002

RTC_PROBE_TEST_STARTED

RTC network probe already started.

Troubleshooting suggestions: Please check the timing of interface calls. Do not call this interface repeatedly.

56003

RTC_ICE_DISCONNECT

RTC channel connection disconnected.

Troubleshooting suggestions: Please check if VPN is being used or if there are special network policies. Try switching networks to see if it's normal. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

56004

RTC_PROBE_INTERRUPT_BY_INTERNAL

RTC network probe interrupted.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

56005

ILLEGAL_OPERATION_FOR_JOINING

Other operations are not allowed while currently in the process of joining a room.

Troubleshooting suggestions: The SDK will use default internal parameters to connect, which generally does not affect normal use.

56006

RCRTCCodeSEILengthReachToLimit

SEI data length exceeds the limit of 4096 bytes.

Troubleshooting suggestions: Please check that the parameters passed to the interface do not exceed 4096 bytes.

56007

RCRTCCodeSEIChannelNotExist

SEI channel not established. Please check if SEI is enabled or audio/video is published.

Troubleshooting suggestions:

1. Please first check if cn.rongcloud.rtc.api.RCRTCLocalUser#setEnableSEI has been called to enable the SEI feature.
2. Please also check if local audio/video resources are published.

56008

RCRTCCodeSEISendUnknownError

SEI send failed.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

56009

RCRTCCodeSEISendTimePerSecondReachToLimit

SEI frequency exceeds limit. No more than 30 times per second.

Troubleshooting suggestions: Please check the frequency of SEI sending, not exceeding 30 times per second.

57001

PERMISSION_CAMERA_NOT__GRANTED

Camera permission not granted.

Troubleshooting suggestions: Please check if camera permission has been dynamically obtained successfully.

57002

PERMISSION_AUDIO_NOT__GRANTED

Microphone permission not granted.

Troubleshooting suggestions: Please check if microphone permission has been dynamically obtained successfully.

57003

PERMISSION_READ_NOT__GRANTED

Read permission not granted.

Troubleshooting suggestions: Please check if read permission has been dynamically obtained successfully.

57004

PERMISSION_WRITE_NOT__GRANTED

Write permission not granted.

Troubleshooting suggestions: Please check if write permission has been dynamically obtained successfully.

57005

PERMISSION_BLUETOOTH_CONNECT_NOT__GRANTED

Bluetooth connection permission not granted.

Troubleshooting suggestions: Please check if Bluetooth connection permission has been dynamically obtained successfully.

57006

RCRTCCodeRTCPingSend

RTC Ping error.

Troubleshooting suggestions: Please check if your network is normal. Try switching to a different network.

57007

INIT_AUDIOTRACK_FAILED

Failed to initialize AudioTrack.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

57008

INIT_ADM_FAILED

Failed to initialize AudioDeviceManager.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

iOS Status Codes

50000

RCRTCCodeSignalServerNotConnect

Initialization failed or IM not connected.

Troubleshooting suggestions:

1. Users can call getConnectionStatus to confirm the current connection status.
2. RTC SDK asynchronous interfaces need to wait for connect connection to succeed before they can be called. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, issue occurrence time, etc.

50001

RCRTCCodeParameterError

Interface parameter error.

Troubleshooting suggestions: Please check that the parameters passed to the interface are non-empty objects.

50002

RCRTCCodeJoinToSameRoom

Error joining the same room, indicating the user has repeatedly joined the same room on the client.

Troubleshooting suggestions: The business layer can use [RCRTCEngine sharedInstance].room to get the current room ID that the user has joined, and determine if there is a duplicate join.

50003

RCRTCCodeNotInRTCRoom

Calling room interface when not in an RTC room.

Troubleshooting suggestions: The business layer can use [RCRTCEngine sharedInstance].room to confirm whether the current user is already in an RTC room. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, issue occurrence time, etc.

50004

RCRTCCodeVoIPNotAvailable

RTC service not enabled. Please enable it in the RongCloud Console.

Troubleshooting suggestions:

1. You can enable the service in RongCloud Console > Application Configuration > RTC Service > Real-time RTC.
2. If the service is already enabled, you can try uninstalling and reinstalling. The maximum time for configuration updates is 2 hours.

50006

RCRTCCodeRTCTokenIsNull

RTC Token is empty.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, issue occurrence time, etc.

50007

RCRTCCodeIllegalState

Illegal state.

Troubleshooting suggestions: Please check the interface parameter types through API DOC. If there are still issues, please submit a ticket to contact us, and include necessary information such as App Key, package name information, etc.

50010

RCRTCCodeHttpTimeoutError

HTTP request timeout.

Troubleshooting suggestions: Retry later or switch to a stable network and retry. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50011

RCRTCCodeHttpError

HTTP response error (including 500, 404, 405, etc.).

Troubleshooting suggestions: Retry later or switch to a stable network and retry. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50021

RCRTCCodeSetLocalSDPError

Local session negotiation error.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50022

RCRTCCodeSetRemoteSDPError

Remote session negotiation error.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50025

RCRTCCodeCreateOfferError

Failed to create local Offer.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50026

RCRTCCodeCreateAnswerError

Failed to create local Answer.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50027

RCRTCCodeIncompatibleWithPrivateServer

Public cloud SDK cannot access private cloud services.

Troubleshooting suggestions: Please check the SDK integration method. Private cloud service SDK needs to be downloaded from the eportal platform.

50028

RCRTCCodeProxyUnavailableError

Unable to use the configured proxy service to forward resources.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50030

RCRTCCodeSubscribeNotExistResources

Subscribing to non-existent resources.

Troubleshooting suggestions: Please check if the subscribed resources are remote user published resources in the current room. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50032

RCRTCCodeUnsubscribeNotExistResouce

Unsubscribing from non-existent resources.

Troubleshooting suggestions: Please check if the subscribed resources are remote user published resources in the current room. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50033

RCRTCCodeLiveUrlNotInCurrentRoom

This liveUrl does not exist in the current room.

Troubleshooting suggestions: You can use [[RCRTCEngine sharedInstance].room getLiveStreams] to confirm whether the liveUrl passed when calling the subscription interface matches the one obtained from the interface. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50065

RCRTCCodeRTCConnectionIsNil

Current PeerConnection connection unavailable.

Troubleshooting suggestions: Please check if the de-initialization interface has been called, and if RTC-related information has not been reconfigured after calling it. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50069

RCRTCCodeParseJsonDataError

JSON parsing error.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50074

RCRTCCodeNotJoinedMainRoom

Not joined main room error.

Troubleshooting suggestions: Please first use [RCRTCEngine sharedInstance].room to confirm whether the user is in the RTC room. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50075

RCRTCCodeOtherRoomIDSameWithMainRoomId

Error where the operated sub-room ID is the same as the main room ID.

Troubleshooting suggestions: Please check that the room ID passed to the join sub-room and leave sub-room interfaces is different from [RCRTCEngine sharedInstance].room.roomId.

50079

RCRTCCodeMCUListNotExist

The mcuPublishList returned by the server is empty.

Troubleshooting suggestions: Please check if the current room can get the corresponding remote resources. For specific calls, refer to Live mode get remote resources and Meeting mode get remote resources. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

50080

RCRTCCodeCDNCountReachToLimit

CDN address configuration count has reached the limit.

Troubleshooting suggestions: Please check that the number of CDN live streaming addresses added to the current room is maximum 5. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

52000

RCRTCCodeAudioDeviceStartError

Audio device startup failed.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

52001

RCRTCCodeSubscribeCDNError

When subscribing to streams, CDN stream subscription failed.

Troubleshooting suggestions: Call [[RCRTCEngine sharedInstance].room getCDNStream] to check if the current CDN stream exists. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

54001

RCRTCCodePlayerModuleNotFound

Player SDK not integrated.

Troubleshooting suggestions: Please use pod 'RongCloudRTC/RongRTCPlayer' to integrate and import the player plugin that aligns with the RongRTCLib version.

54003

RCRTCCodeCDNInnerError

CDN internal error.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

55001

RCRTCCodeSwitchRoleRoomTypeError

Room type error when switching roles. Must be a live room.

Troubleshooting suggestions: Please check that the joined RTC room is in live mode. The RCRTCRoomConfig RCRTCRoomType value needs to be RCRTCRoomTypeLive.

55002

RCRTCCodeSwitchRoleSameRoleError

Error switching to the same role as the current role.

Troubleshooting suggestions: Please check the current user role through API DOC to see if it's the same as the role being switched to.

56001

RCRTCCodeProbeTestNotStart

RTC network probe not started.

Troubleshooting suggestions: Please check the timing of interface calls. Users need to call the end network probe interface based on business requirements after calling the start network probe interface.

56002

RCRTCCodeProbeTestExist

RTC network probe already started.

Troubleshooting suggestions: Please check the timing of interface calls. Do not call this interface repeatedly.

56003

RCRTCCodeMediaServerIceDisConnect

RTC channel connection disconnected.

Troubleshooting suggestions: Please check if VPN is being used or if there are special network policies. Try switching networks to see if it's normal. If the issue persists, please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

56005

RCRTCCodeInterruptByInternal

Other operations are not allowed while currently in the process of joining a room.

Troubleshooting suggestions: The SDK will use default internal parameters to connect, which does not affect normal use.

56006

RCRTCCodeSEILengthReachToLimit

SEI data length exceeds the limit.

Troubleshooting suggestions: Please check that the parameters passed to the interface do not exceed 4096 bytes.

56007

RCRTCCodeSEIChannelNotExist

SEI channel not established. Please check if SEI is enabled or audio/video is published.

Troubleshooting suggestions:

1. Please check if setEnableSEI has been called to enable the SEI feature.
2. Please check if local audio/video resources are published. You can confirm through get localUser published resources.

56008

RCRTCCodeSEISendUnknownError

SEI send failed.

Troubleshooting suggestions: Please submit a ticket to contact us, and include necessary information such as App Key, user ID, room ID, issue occurrence time, etc.

56009

RCRTCCodeSEISendTimePerSecondReachToLimit

SEI frequency exceeds limit.

Troubleshooting suggestions: Please check the frequency of SEI sending, not exceeding 30 times per second.