switchToHumanMode

public abstract void switchToHumanMode(String kefuId)

Switch to manual customer service mode.

The result of the switch needs to be handled in the onModeChanged callback. If the customer service is not grouped, it will directly switch to manual mode. If the customer service is grouped, you need to pop up a group selection window and select a group in the onSelectGroup callback, and then call selectCustomServiceGroup in this callback to switch to manual mode based on the customer service ID and group ID. The customer service mode io.rong.imlib.cs.model.CustomServiceMode includes no service, bot mode, manual mode, bot-first mode, and manual-first mode.

Parameters

kefuId

The customer service ID, which is obtained after applying for and enabling the service on the RCdeveloper console.