Status Codes

-1

UnknownError

Unknown error.

Troubleshooting: If this issue persists, please submit a ticket to contact us, and provide necessary information including your App Key and User ID.

0

OK

Success.

Troubleshooting: No action required.

50000

RongRTCCodeSignalServerNotConnect

Initialization failed or IM not connected.

Troubleshooting:

1. Confirm whether RongCoreClient.connect() was called and the onSuccess callback was triggered.
2. You can call RongCoreClient.getInstance().getCurrentConnectionStatus()== IRongCoreListener.ConnectionStatusListener.ConnectionStatus.CONNECTED to check if the current status is connected.

50001

RongRTCCodeParameterError

Invalid API parameter.

Troubleshooting: Please confirm that the parameters passed to the API are not null.

50002

RongRTCCodeJoinRepeatedRoom

Duplicate room join error, indicating the user is attempting to join the same room repeatedly on the client.

Troubleshooting: You can check whether RCRTCEngine.getInstance().getRoom() equals null to confirm if the current user is already in an RTC room.

50003

RongRTCCodeNotInRoom

Not in room when calling room-specific API.

Troubleshooting:

1. You can check whether RCRTCEngine.getInstance().getRoom() equals null to confirm if the current user is in an RTC room.
2. If you need to determine why the room was not joined, please submit a ticket to contact us with App Key, User ID, Room ID, and timestamp.

50004

RongRTCCodeVoIPNotAvailable

RTC service not enabled. Please enable it in the RC Console.

Troubleshooting: Please enable the RTC service in the RC Console. If you cannot enable it, contact your dedicated sales representative. After enabling, uninstall and reinstall the app to retry.

50006

RongRTCCodeRTCTokenIsNull

RTC Token is null.

Troubleshooting: Please submit a ticket to contact us with App Key, User ID, Room ID, and timestamp.

50007

ILLEGALSTATE

Illegal state.

Troubleshooting:

1. Please confirm whether RCRTCEngine.getInstance().init was called to initialize the RTC engine before calling RTC APIs.
2. Check the code to verify if ((RCRoomImpl)RCRTCEngine.getInstance().getRoom()).getRoomConfig().getLiveRole() returns an audience role, and whether the called API is restricted for audience members.
3. Check the code to confirm that when calling joinRoom with RCRTCRoomType set to MEETING, the publishStreams API must be called to publish resources.

50010

RongRTCCodeHttpTimeoutError

HTTP request timeout.

Troubleshooting: Retry later or switch to a stable network. If the issue persists, please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50011

RongRTCCodeHttpError

HTTP response error (including 500, 404, 405, etc.).

Troubleshooting: Retry later or switch to a stable network. If the issue persists, please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50012

RongRTCCodeNetworkUnavailable

Network unavailable.

Troubleshooting: Please confirm network availability.

50013

InvalIDProtocolMessageError

SDK internal protocol message parsing invalid error.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50021

RongRTCCodeSessionNegotiateOfferError

Local session negotiation error.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50022

RongRTCCodeSessionNegotiateSetRemoteError

Remote session negotiation error.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50023

RongRTCCodePublishStreamsHasReachedMaxCount

Maximum number of published streams reached.

Troubleshooting: The default maximum number of published resources is 30. If you need to increase this limit, please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50027

INCOMPATIBLE_WITH_PRIVATE_SERVER

Public cloud SDK cannot access dedicated cloud services.

Troubleshooting: Please check the SDK integration method. Dedicated cloud service SDKs must be downloaded from the ePortal platform.

50028

RCRTCCodeProxyUnavailableError

Unable to forward resources using the configured proxy service.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50030

RongRTCCodeSubscribeNotExistResources

Subscribing to non-existent resources.

Troubleshooting: Please verify that the subscribed resources are remote user published resources in the current room. If the issue persists, please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50032

RongRTCCodeUnsubscribeNotExistResources

Unsubscribing from non-existent resources.

Troubleshooting: Please verify that the subscribed resources are remote user published resources in the current room. If the issue persists, please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50033

LIVEURLNOTINCURRENTROOM

This LiveUrl does not exist in the current room.

Troubleshooting: You can verify via RCRTCEngine.getInstance().getRoom().getLiveStreams() that the LiveUrl passed to the subscribe API matches the one obtained from the API. If the issue persists, please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50065

RongRTCCodeRTCConnectionIsNull

Current PeerConnection is unavailable.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50066

PublishMediaStreamIsNull

Published stream is null.

Troubleshooting: Please check if the RCRTCOutputStream passed when publishing resources is null.

50069

JsonParseError

JSON parsing error.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50070

LiveInfoIsNull

Server returned LiveInfo is null.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50071

ConnectionAddStreamFailed

PeerConnection failed to add stream.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50072

RongRTCCodeIMError

IM error.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50074

NOT_JOINED_MAIN_ROOM

Not joined main room error.

Troubleshooting: Please first verify via RCRTCEngine.getInstance().getRoom() whether the user is in the main RTC room. If the issue persists, please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50075

OTHER_ROOM_ID_CANNOT_THE_MAIN_ROOM

Sub-room ID matches main room ID error.

Troubleshooting: Please check if the room ID passed to the join/leave sub-room API matches RCRTCEngine.getInstance().getRoom().getRoomID().

50076

CANCELLED_INVITATION_DOES_NOT_EXIST

Cancelled cross-room connection invitation does not exist.

Troubleshooting: Please confirm that the inviteeRoomID and inviteeUserID passed to cancelRequestJoinOtherRoom match the received cross-room connection request information.

50077

RESPONDING_INVITATION_DOES_NOT_EXIST

Response to cross-room connection invitation does not exist.

Troubleshooting: Confirm that the inviterRoomID and inviterUserID passed to the responseJoinOtherRoom method match the received cross-room connection request information.

50079

MCU_PUBLISH_LIST_IS_NULL

Server returned mcuPublishList is null.

Troubleshooting: Please check if the RCRTCRoomType passed to joinRoom is LIVE_AUDIO_VIDEO or LIVE_AUDIO. If no issues found, please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

50080

RongRTCCodeCDNCountReachToLimit

CDN address configuration count reached limit (maximum 5).

Troubleshooting: Please confirm that the number of CDN live streaming push addresses added to the current room does not exceed 5.

50100

RECONNECT_ERROR

Automatic reconnection exception.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

51000

HARDWARE_VIDEO_ENCODER_INIT_ERROR

Video hardware encoding initialization failed.

Troubleshooting: Video hardware encoding initialization failed. The SDK defaults to software encoding internally, no action required at application layer.

51001

HARDWARE_VIDEO_ENCODER_ERROR

Video hardware encoding process failed.

Troubleshooting: Video hardware encoding process failed. The SDK defaults to software encoding internally, no action required at application layer.

51002

HARDWARE_VIDEO_DECODER_INIT_ERROR

Video hardware decoding initialization failed.

Troubleshooting: Video hardware decoding initialization failed. The SDK defaults to software decoding internally, no action required at application layer.

51003

HARDWARE_VIDEO_DECODER_ERROR

Video hardware decoding process failed.

Troubleshooting: Video hardware decoding process failed. The SDK defaults to software decoding internally, no action required at application layer.

51004

CAMERA_ID_NOT_AVAILABLE

Invalid Camera ID.

Troubleshooting: Please call Android system API to obtain Camera ID and ensure a valid Camera ID is passed.

51005

NO_CAMERA_DEVICE

No suitable Camera Device found.

Troubleshooting: Call Android system API to obtain Camera ID and ensure a valid Camera ID is passed.

51006

OPEN_CAMERA_FAILED

Unknown error occurred when opening camera.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

51007

RTC_INIT_TIMEOUT

RTCLib initialization timeout.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

51008

OPEN_CAMERA_NO_PERMISSION

Camera permission not granted.

Troubleshooting: Please check if Camera permission has been dynamically requested.

51100

CREATE_ANSWER_FAILURE

Failed to create SDP Answer.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

51200

CAMERA_IS_RELEASED

CameraManager has been released.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

51201

CANCEL_OPERATOR

Operation cancelled.

Troubleshooting: Leave room or uninitialization API was called before the publish resources API returned success. Please ensure the publish resources API returns successfully before calling leave room or uninitialization APIs.

51202

AUDIO_MANAGER_IS_RELEASED

AudioManager has been released.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

51203

STOP_CAMERA_FAILED

Camera release failed.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

51204

OS_NOT_SUPPORT_FUNCTION

Current OS version does not support this feature.

Troubleshooting: This API only supports devices with Android OS version 8 or higher.

51205

START_SCREEN_CAPTURE_FIRST

Must start screen capture first.

Troubleshooting: Please confirm that startCaptureScreen was called before calling startCaptureAudio.

54001

PLAYER_MODULE_NPT_FOUND

Player SDK not integrated.

Troubleshooting: Please check if the Player plugin is integrated, documentation.

54002

CDN_INFO_VIDEO_INTERRUPT

Service down, video interrupted, usually due to abnormal video source or unsupported video type.

Troubleshooting: Check if the video source is normal, refer to documentation to confirm RC supports the video format.

54003

CDN_INNER_ERROR

CDN internal error.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

54008

CDN_INFO_VIDEO_INTERRUPT

Data connection interrupted or audio/video source format not supported.

Troubleshooting: Check if the video source is normal, refer to documentation to confirm RC supports the video format.

54009

PLAYER_MODULE_INIT_ERROR

Player module initialization exception.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

54010

SCREEN_SHARE_NO_PERMISSION_ERROR

Failed to obtain screen sharing permission.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

54011

SCREEN_SHARE_ALREADY_CAPTURE

Screen recording already enabled.

Troubleshooting: Error occurs when calling startCaptureScreen again after it was already called successfully. You can add a variable flag after the first successful startCaptureScreen call to check before calling again, avoiding duplicate calls if already executed.

54012

START_PRETEST_HARDWARE_FAILED

Pre-call quality detection failed.

Troubleshooting:

1. Please check that microphone permission is properly granted and the microphone is enabled.
2. Please confirm that you are waiting for the first startEchoTest to return a result before calling startEchoTest again.

55001

ROOM_TYPE_ERROR

Room type error when switching roles, must be live streaming room.

Troubleshooting: Please ensure the joined RTC room is in live streaming mode, with RCRTCRoomType value set to LIVE_AUDIO_VIDEO or LIVE_AUDIO.

55002

SAME_ROLE_ERROR

Switching to the same role as current role error.

Troubleshooting: Please ensure the user is not switching to their current role.

56000

SERVER_NOT_CONFIG_WISSE

Server has not configured Wisse.

Troubleshooting: You need to configure Wisse information in the RC Console.

56001

RTC_PROBE_TEST_NOT_START

RTC network probe not started.

Troubleshooting: Please check the API call timing. Users need to call the stop network probe API after calling the start network probe API according to business requirements.

56002

RTC_PROBE_TEST_STARTED

RTC network probe already started.

Troubleshooting: Please check the API call timing and avoid calling this API repeatedly.

56003

RTC_ICE_DISCONNECT

RTC channel connection disconnected.

Troubleshooting: Please check if VPN is being used or if there are any special network policies, try switching networks to see if it works normally. If the issue persists, please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

56004

RTC_PROBE_INTERRUPT_BY_INTERNAL

RTC network probe interrupted.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

56005

ILLEGAL_OPERATION_FOR_JOINING

Other operations not allowed while joining room is in progress.

Troubleshooting: The SDK will use default internal parameters for connection, generally does not affect normal usage.

56006

RCRTCCodeSEILengthReachToLimit

SEI data length exceeds limit of 4096 bytes.

Troubleshooting: Please check that the API parameter does not exceed 4096 bytes.

56007

RCRTCCodeSEIChannelNotExist

SEI channel not established, please check if SEI is enabled or if audio/video is published.

Troubleshooting:

1. Please check if cn.rongcloud.rtc.api.RCRTCLocalUser#setEnableSEI was called to enable SEI functionality.
2. Please verify that local audio/video resources have been published.

56008

RCRTCCodeSEISendUnknownError

SEI send failed.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

56009

RCRTCCodeSEISendTimePerSecondReachToLimit

SEI frequency exceeds limit, maximum 30 times per second.

Troubleshooting: Please check the SEI send frequency, should not exceed 30 times per second.

57001

PERMISSION_CAMERA_NOT__GRANTED

Camera permission not granted.

Troubleshooting: Please check if camera permission has been dynamically requested successfully.

57002

PERMISSION_AUDIO_NOT__GRANTED

Microphone permission not granted.

Troubleshooting: Please check if microphone permission has been dynamically requested successfully.

57003

PERMISSION_READ_NOT__GRANTED

Read permission not granted.

Troubleshooting: Please check if read permission has been dynamically requested successfully.

57004

PERMISSION_WRITE_NOT__GRANTED

Write permission not granted.

Troubleshooting: Please check if write permission has been dynamically requested successfully.

57005

PERMISSION_BLUETOOTH_CONNECT_NOT__GRANTED

Bluetooth connect permission not granted.

Troubleshooting: Please check if Bluetooth connect permission has been dynamically requested successfully.

57006

RCRTCCodeRTCPingSend

RTC Ping error.

Troubleshooting: Please check if your network is working properly, try switching networks.

57007

INIT_AUDIOTRACK_FAILED

AudioTrack initialization failed.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.

57008

INIT_ADM_FAILED

AudioDeviceManager initialization failed.

Troubleshooting: Please submit a ticket with necessary information including App Key, User ID, Room ID, and timestamp.